Importing several documents in a row now updates your knowledge every time

What this solves

• Each upload was checked against a snapshot of your knowledge taken the moment it started. As soon as one import saved, that snapshot went out of date for every other import still open, so they were refused. Uploading a batch of documents therefore kept only the first — the rest reported an error and lost the review work behind them.
• When an import suggested a value the platform did not recognise, such as a customer-profile region that is not on the list, the whole import failed on save. Everything else in that import was discarded with it.
• Items that could not be saved were meant to come back to you as questions to resolve. That never worked: the review screen had no way to record them, so those imports failed outright instead.

What changed

• Imports that add to a list — use cases, products, customer profiles and the rest — now combine with whatever is already there. Running several imports into the same section works, in any order.
• The safety check that stops one person's import from overwriting someone else's edit still applies, but only to the exact field being replaced, and only where a replacement really could lose an edit. A change somewhere else in your knowledge no longer blocks an unrelated import.
• An item that cannot be saved now comes back as a question on that item alone, naming what needs a decision. The rest of the import stays selected and ready, so you can set the item aside, or correct it, and save the others straight away.
• When an import suggests a region or country, it now chooses from the recognised list rather than inventing one.

Where to find it

Knowledge Center → any section where you upload documents, and the review screen that opens when an import is ready.

Useful for

Anyone building up company knowledge from a set of documents, and teams where more than one person edits the same knowledge.