Sales reads every reply: how warm the lead is, and whether it needs you

What this solves

Every reply used to land in Needs you, even a "Thanks for connecting", an emoji or an out-of-office. Lost conversations still asked for attention, and a lead writing again after you answered went unnoticed.

What changed

• Warmth on every reply. Each conversation is marked Hot, Warm, Cool or Cold, in the Messages list, in the conversation and in Targets.
• Needs you is only what needs you. A greeting, a thank-you or an automatic reply with nothing to answer is handled for you. It leaves Needs you and no answer is drafted for it. "Needs a reply" brings it back in one click, and "No reply needed" takes one out.
• Hottest first. Needs you lists the warmest leads at the top.
• A new message brings a conversation back. If they write again and it needs an answer, it returns to Needs you, even after you answered or it was handled for you.
• Outcomes set themselves. A time they confirm books the meeting, with the date and time. A clear no closes the conversation, and a clear "not now" sets the next try for three months later. Your own choice always wins.
• What they said, at a glance. The conversation panel shows their sentiment, what their reply meant, the meeting, their main objection, any email or phone they shared, and a suggested next step.
• Requests to stop are respected. When someone asks never to be contacted again, the conversation closes and only that person goes on the avoid list; their colleagues stay reachable.

Where to find it

Sales › Messages: warmth and what each reply meant in the list, the reading under each conversation's header, and Show › Handled for you. Sales › Targets: the Last reply column. Companies › Avoid list: people who asked in a reply not to be contacted.

Useful for

• Salespeople who want to answer the right replies first, without reading every thank-you.
• Sales leads who want to see at a glance which conversations are warm.